Terms and conditions
Below is a list of the main terms that are applicable to all online orders placed through Motionprinting.
Full terms and conditions available upon request.
No order will go to print until payment has been made in full.
Payment can be made by credit card, debit card, cheque, cash or bank transfer/bacs. For further details see payment terms.
No order will go to print until print-ready artwork has been received.
Artwork must be 1) in CMYK, 2) have a resolution of 300dpi, 3) have a 2mm bleed, 4) be the correct dimensions, and 4) be supplied in the correct file format.
All these details are explained in the Q&A's page and templates can be downloaded from the templates page.
All print will be returned within a set turnaround.
Turnarounds come into effect at 10am on first working day after payment is made (For further details see payment terms) and artwork is approved.
For example: if payment is made at 3pm on Tuesday then the first working day is Wednesday.
If proofs are not supplied or requested we will go to print with the first print-ready files you supply.
Please label disks and files clearly. Do not include files that are not connected to the print job.
Motionprinting cannot be held responsible for printing incorrect files if proofs are not supplied or requested.
Goods will be despatched on a Next Day Service. Motionprinting can supply a consignment number after 5pm on the preceding day if required.
If a seperate delivery address is not stated on order the goods will be delivered to the invoice address.
Motionprinting will not be responsible for tracking deliveries on behalf of the customer. A consignment number can be obtained on request to allow tracking.
Lost, missing, or damaged deliveries must be reported in writing within 3 working days of delivery due date for claims to be made.
All complaints must be submitted in writing within 3 working days.
Terms and Conditions of Trading
You are judged to have read and understood these conditions. It is a condition of placing an order that you are bound by these terms. Motionprinting (hereafter referred to as "Motionprinting", "the Company" or "the Seller") will not be bound by any conditions imposed by the customer (hereafter referred to as the "buyer" or "customer"), unless agreed in writing and signed by the company owner.
All preliminary work undertaken whether experimentally or otherwise will be charged at current rates.
Motionprinting will not be bound by any price quoted on the telephone. A firm quotation in writing shall be the only binding form and deemed valid only after Motionprinting have received and approved artwork.
PROOFS AND ERRORS
An extra charge will be made for major corrections, amendments, alterations in style or content and for corrected proofs. On request proofs are available for customers approval. No responsibility or liability will be accepted by Motionprinting for- (i) any errors after the proofs have been approved by the customer or (ii) for any material for which the customer has given instructions that allow for artists' license (iii) any errors in spelling or grammar made by our designers where proofs have been submitted to the customer. Any orders taken by telephone will be accepted only at the customer's own risk. Order details and signature should accompany all posted orders. Proofs are deemed to have been approved at the point of receipt whether or not a signature has been received. Proofs are not colour calibrated and no responsibility will be accepted for deviations in colour from the proof supplied. Any complaints about services provided or work supplied deemed by the buyer to be the fault of Motionprinting should be submitted in writing within 7 days of delivery or receipt of invoice, whichever occurs sooner. After this date all goods and/or services will be deemed to be acceptable for use. Any usage of the goods supplied will be deemed as acceptance of the goods. Motionprinting shall only consider financial recompense upon return of the goods in full, or that part of the supply deemed unacceptable.
Motionprinting shall be entitled to invoice the customer for the price of the customer 's order when the order has been completed, whether or not the goods have been collected or delivered to the customer. Payment shall become due upon notification to the customer that the order has been completed. Time shall be of the essence of the Contract in respect of the time of payment. An extra charge may be made where Motionprinting agrees with the customer to deliver the goods or expedite the order. In the event of the processing of the customer's order being suspended or delayed as a result of any act or omission on the part of the customer for a period of 30 days, Motionprinting shall be entitled to payment for that part of the work relating to the customer's order which has been processed. If the customer fails to supply requested information for a period exceeding 10 working days, thus preventing the completion of the order, Motionprinting will be entitled to invoice for the full amount. If the customer fails to make any payment on the due date then, without prejudice to any other right or remedy available to Motionprinting, Motionprinting shall be entitled: - to cancel the contractor or suspend any further deliveries to the customer; to appropriate any payment made by the customer as Motionprinting may think fit (notwithstanding any purported appropriation by the customer); and to charge the customer with all costs and expenses involved in collecting the overdue payment. If credit card details have been used to make previous payments we reserve the right to draw any overdue balance from the card if we are unable to obtain payment by any other method. A Finance Charge will be made on unpaid balances at the rate of 12% per month. This charge will be computed by applying the monthly rate to the statement value at the start of each calendar month, until payment in full is made (a part of a month being treated as a full month for the purposes of calculating interest). The buyer shall be liable to pay same in the event of late payment even after payment of the principal sum, acceptance of which does not absolve the buyer from liability for such interest. Payment with 30-day terms is valid only on submission and approval of the appropriate form, and then only with an account number. 30-day terms are subject to withdrawal at any time. A credit limit of £500 applies for all 30-day accounts and will only be increased upon written application and further approval. Any account exceeding this limit will be judged to be a failed payment, and become due immediately with interest chargeable from the date of invoice. Deliveries of order will be suspended on all overdue accounts. Any cheques returned or stopped will be charged to the customer at £10 per instance, and accounts will be placed immediately on stop.
Goods will be delivered by the most economical means by a carrier of our choice. Should the customer specify another means i.e. "overnight AM" the additional charges will be for their account. If the company undertakes to deliver the goods on or before a stated date, it shall use its best endeavours to comply therewith, but in the event of late delivery, the buyer shall not be entitled to vary or cancel the order nor shall Motionprinting be liable for any resultant damages consequential or otherwise occasioned by reason of a delay. Any damages caused in transit are the sole responsibility of the carrier and shall be governed by their terms and conditions. Responsibility for all insurance claims resulting shall lie with the client. Motionprinting only use couriers who insure goods for their value at point of sale. The signature of any employee or agent of the buyer is proof of receipt. In the event that Motionprinting cannot or do not obtain a signature the risk in the goods will nonetheless be born by the client. The buyer will be liable for any additional carriage, storage charges, losses or damages arising if the customer refuses to take delivery of the goods ordered. The Company reserves the right to make partial deliveries. Goods in each delivery or part delivery shall be considered sold under separate contract, which may be invoiced separately. Neither any non-delivery, nor shortages in delivery nor any claim by the Buyer in respect of any delivery or part delivery shall entitle the Buyer to reject any other goods.
Motionprinting shall not be liable for any indirect or consequential loss or for any loss to the customer arising from third party claims occasioned by any error, failure or delay in completing the order or by delay in delivery, including any alleged loss suffered from cessation of web services due to non-payment and/or due to holding pages posted or comments made stating that web or other services have been ceased due to non-payment. Time shall not be of the essence unless otherwise agreed in writing. Where work is defective for any reason, Motionprinting's liability (if any) shall be limited to rectifying such defects in so far as Motionprinting is reasonably able to do so. Invoices must be settled in full before any consideration to disputes or refunds can be given.
UNDER OR OVERSUPPLY
The amount of goods delivered shall be that ordered and stated on the Acknowledgement of Order. Motionprinting reserves the right to supply either under or over the ordered amount by 20%. Undersupply shall be subject to a discount based on the proportion supply. Oversupply will not be charged for. When time is at a premium we reserve the right to oversupply to allow for cast-offs. We will usually strip out all bad print, however if we supply faster than our stated turnarounds we may have to leave in cast-offs. In the event of this happening responsibility lies with the client to remove all cast-offs up to 20% of the order.
Every effort is made to ensure sound material and good workmanship, but all warranties and conditions express or implied as to materials or workmanship, or the satisfactory quality or fitness of goods for any particular purpose, whether such purpose be known to the Seller or not, are excluded. In the event of any goods proving defective however, the Seller is prepared at its sole option either: - a) to replace such materials free of charge, at the place of delivery and in the condition originally specified. b) to refund to the Buyer the Contract price of such goods, if required to do so, within a reasonable time, but not later than 12 months from the date of delivery. Any liability is limited to such replacement or refund and does not extend to any other expenditure incurred or to any consequential damages. For this warranty to apply the goods must:- (i) have been accepted and paid for by the Buyer and (ii) be found upon examination by the Seller to be defective, owing to faulty materials or workmanship., The Seller accepts no responsibility for fair wear and tear, incorrect or defective storage, fitting, installation or use, unauthorised reconditioning or repair, accident, neglect, or cause beyond the Seller's control. This warranty does not cover any defects caused by third party contractors or mistakes in typesetting or logo placement not pointed out in writing by the Buyer. In the event of any such instance, Motionprinting undertakes to pursue the matter to the best of its ability with the third party involved. Time will not be of the essence in such matters. Full settlement in any case should consist of the supply of the original order. No refund or cancellation of order is permitted due to third party errors.
Neither the company nor any of its suppliers, associate companies, officials, employees, shall be liable to the buyer or any third party for any loss or damage of any nature which may be suffered in consequence of any failure on the part of the company to deliver any goods timeously or at all or for any defects in goods arising from any other cause whatsoever, and the buyer hereby indemnifies the said parties and holds them harmless against all such claims and undertakes to be solely responsible for the satisfaction of all third party claims.
All special offers are governed by these and their own terms and conditions. Motionprinting reserve the right to cancel any offer at any time without exception. In the event of different parties under the same organisational heading approaching Motionprinting this shall be considered on individual merit and only if the Company considers the application to be genuine and from one client. A signed price agreement with that client may be required. The guarantee of turnaround times is a courtesy extended to customers solely at our discretion. Turnaround will be calculated on the basis of supply before 3pm midday. Work submitted after 3pm will count as submission the following day. Refunds are subject to individual consideration and withdrawal at any time.
ERRORS AND OMISSIONS
Price lists, acknowledgements, invoices and the like are subject to correction for any errors or omissions.
Customer's artwork and any other property supplied to Motionprinting by or on behalf of a customer will be held and worked upon at the customer's own risk. A charge shall be incurred where Motionprinting have to adjust artwork not supplied to the guidelines set out by the Company. Any additional work (adding bleeds, relaying artwork, typesetting or downloading fonts, separation etc.) is charged at £50 per hour. Please ensure artwork is print-ready. This will enable us to print your work within the time specified.
CUSTOMER'S OWN MATERIALS
Motionprinting reserve the right to reject any plates, paper or other materials supplied or specified by the customer which in Motionprinting's sole discretion it considers to be unsuitable. Motionprinting reserve the right to make additional charges for any additional costs incurred if such materials are found to be unsuitable during production.
a) The customer shall ensure that he has full authority to reproduce any material in which copyright subsists and Motionprinting reserves the right to refuse to undertake any work which infringes, or appears to infringe, the copyright of a third party. b) The customer shall fully indemnify Motionprinting against any action, claim, demand, costs, charges and expenses arising from libel, or incurred by reason of any infringement or alleged infringement of any copyright letters patent, registered design trade mark, trade name, industry guidelines or any other intellectual property rights protected in the United Kingdom or any laws for the time in force in the United Kingdom by the publication or use or sale of the goods and against all costs and damages which Motionprinting may incur in any action for such infringement for which Motionprinting may become liable. c) In the event of any claim being made or action brought against the customer arising out of the matters referred to in this clause, Motionprinting shall be promptly notified thereof. d) The customer warrants that any design material, SMS content, or instructions furnished or given by him are not libellous or such as will cause Motionprinting to infringe any copyright letters patent, registered designs, trade marks or trade name, or any other intellectual property rights or any legislation for the time being in force in the United Kingdom in the performance of the contract.
If for any reason the customer is unable to accept delivery or collect the goods at the time when the goods are ready Motionprinting shall be under no obligation to store the same. Motionprinting may however, at its discretion and if its storage facilities permit, store the goods but at the customer's risk and the customer shall be liable to Motionprinting for the reasonable cost (including insurance) of it so doing.
RISK & OWNERSHIP
Ownership of the goods being the subject of this contract shall not pass to the buyer until they are fully paid for, but the risk in the goods shall be borne by the buyer from the date of uplift to the customer or where stored in accordance with 'storage' above. Rights of ownership of all artwork and multimedia work remain with Motionprinting excepting where a specific fee has been paid for the ownership of these services and a certificate has been issued with the invoice.
The buyer shall be liable for all legal costs (including attorney and own costs, collection, commission and tracing agents' charges) incurred by the company arising out of any breach of the buyer's part. In the event of any breach on the buyer's part, the company shall be entitled to cancel the contract and to retain all amounts paid without prejudice to its rights to recover damages. No indulgence, leniency or extension of time which the company may grant or show to the buyer shall in any way prejudice the company or preclude the company from exercising any of its rights in the future.
Subject to the provisions hereof, no contract shall be capable of cancellation.
Motionprinting will make every effort to carry out the customer's instruction and the resulting contract but shall be under no liability if unable to carry out any provision of the contract for any reason beyond Motionprinting's control (without limiting the foregoing) including inability to secure labour, materials or supplies, breakdown of rnachinery or malfunctions, or as a result of any Act of God, war, labour dispute, fire, flood, legislation, failure of power supply or any cause beyond Motionprinting's control. During the continuance of such contingency the customer may by notice in writing to Motionprinting elect to terminate the contract and pay for work done up to such notice and for materials used, but subject thereto shall otherwise accept delivery when available.
LINKING TO OUR SITEYou may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
These conditions and all other terms of the contract shall be governed and construed in accordance with the laws of England. Acceptance of the terms herein and all other terms of the contract is a necessary condition of any work entered into with Motionprinting and is not subject to approval or examination.
All correspondence should be addressed to Motionprinting's office at: Motion Studio, Motion Offices, 21 Denny Isle Drive, Severn Beach, Bristol, BS35 4PZ.