OUR REFUND POLICY
Every printed item is uniquely customised to the particular requirements of the customer. One company's printed forms are of no use to anyone but that company. This makes an "open" returns policy very difficult to operate. However, at motionprinting we want our customers to be completely satisfied with the printed products we supply.
Every effort is made to ensure that your work is printed to a good commercial standard.
At any stage during the manufacture of your printing, but only at the customers request, we are able to provide a colour Epson proof for an extra charge of £25 + vat per A3 or part there of.
If we make an error in printing which is our fault, we will happily reprint the job at our expense.
Please note: no liability can be accepted by 'motionprinting' for errors, grammar, spelling or omissions made on artwork provided by a customer, or once any proof has be approved by the customer.
How to return an order: Please follow the steps below to enable us to process your return efficiently:
Wrap the goods securely in the original packaging (if any), ensuring that you include the full order details & quantity supplied.
Send the package to the address below:
We will notify you via e-mail when your return has been received. For your protection we recommend that you use a recorded-delivery service/courier.
Please report Goods Damaged in Transit to us by emailing: firstname.lastname@example.org within 3 days of delivery.
Please keep the goods safe and you will be contacted by return.